Privacy Policy
Governed by Cyber Security Act 2023 & Digital Commerce Operation Guidelines 2021, Bangladesh, aligned with GDPR standards.
1. Information We Collect
When you use our platform, we may collect the following types of information:
- Personal Information: Name, billing address, shipping address, email address, and phone number provided during account creation or checkout.
- Payment Information: We do not store your credit/debit card numbers or Mobile Financial Services (MFS) PINs. All transactions are securely processed through verified third-party payment gateways (e.g., SSLCommerz, bKash, Nagad).
- Technical & Usage Data: IP address, browser type, device information, and your browsing behavior on our website to improve user experience.
2. How We Use Your Information
We use the collected data strictly for the following purposes:
- To process, fulfill, and deliver your orders accurately.
- To communicate with you regarding order updates, tracking, and customer support.
- To prevent fraudulent transactions and enhance website security.
- To send promotional offers, newsletters, and personalized recommendations (you may opt out of marketing communications at any time).
3. Information Sharing & Third-Party Disclosure
We do not sell, rent, or trade your personal information. We only share necessary data with trusted third parties to facilitate our services:
- Logistics Partners: Your name, address, and phone number are shared with delivery partners (e.g., Pathao, Steadfast, RedX) to ship your order.
- Payment Processors: Transaction details are shared with secure payment gateways to process your payments.
- Legal Authorities: We may disclose your information if required by Bangladeshi law, court order, or to cooperate with law enforcement agencies under the Cyber Security Act 2023 to prevent cybercrime or fraud.
4. Data Security
SSL 256-Bit EncryptedWe implement international standard security measures, including SSL (Secure Socket Layer) encryption, to protect your personal data during transmission. Our servers are secured with advanced firewalls to prevent unauthorized access, alteration, or data breaches.
5. Your Data Rights & Choices
You have full control over your personal information. Under our policy, you have the right to:
- Access and review the personal data we hold about you.
- Update or correct inaccurate information through your account dashboard.
- Request the deletion of your account and personal data (subject to legal data retention requirements for taxation and fraud prevention).
- Withdraw consent for promotional emails by clicking the "Unsubscribe" link.
6. Cookies and Tracking Technologies
We use cookies (small data files stored on your device) to recognize your browser, remember your cart items, and analyze site traffic. You can choose to disable cookies through your browser settings, though this may limit your ability to use certain features of our website.
7. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy periodically to reflect changes in legal requirements or our business practices. Any updates will be posted on this page with a revised "Last Updated" date.
8. Contact Us
If you have any questions, concerns, or requests regarding your privacy or this policy, please contact our Data Protection Officer at:
Data Protection Officer (DPO)
Privacy Concerns or Inquiries?
Our Data Protection Officer and compliance team are dedicated to ensuring your privacy rights.