Question 1

How do I track my order status?

Accepted Answer

You can track your order in real-time by visiting our 'Track Order' page in the top navigation or inside your account dashboard under 'Order History'. Simply enter your Order ID or phone number.

Question 2

How long does delivery take across Bangladesh?

Accepted Answer

Standard delivery typically takes 2-4 business days nationwide (Inside Dhaka 24-48 hours, Outside Dhaka 3-4 days). Express delivery is available for select metropolitan areas.

Question 3

What is your return & refund policy?

Accepted Answer

We offer a 7-day hassle-free return policy for unused, defective, damaged, or mismatched items. You can initiate a return directly from your Account page or by contacting our Live Support team.

Question 4

When will I receive my refund after returning an item?

Accepted Answer

Once your returned package reaches our fulfillment center and passes inspection, refunds are issued within 2-5 business days to your original payment method or instantly as Arexo Store Voucher.

Question 5

What payment methods are supported on AREXO?

Accepted Answer

We support Cash on Delivery (COD), Mobile Banking (bKash, Nagad, Rocket, Upay), and all major Credit/Debit Cards (Visa, MasterCard, UnionPay) through encrypted SSL bank gateways.

Question 6

Is paying online safe on AREXO?

Accepted Answer

Yes, 100%! All online payments are encrypted with 256-bit SSL and processed directly by licensed banking gateways. We never store your full card credentials on our servers.

Question 7

How can I change my delivery address after placing an order?

Accepted Answer

You can manage saved addresses in Account Settings. If your order is already confirmed, contact our Live Support immediately before dispatch to update the delivery address.

Question 8

How do I reset my account password?

Accepted Answer

Click 'Sign In' -> 'Forgot Password?', enter your registered email or phone number, and follow the OTP or verification link sent to your device.

How can we help you today?

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Frequently Asked Questions