Terms and Conditions
Strictly adhering to Digital Commerce Operation Guidelines 2021 & applicable laws of Bangladesh.
1. General Conditions & User Accounts
- Age Requirement: You must be at least 18 years of age, or accessing the site under the supervision of a parent or legal guardian, to make a purchase.
- Account Security: You are responsible for maintaining the confidentiality of your account information and password. Arexo shall not be liable for any loss or damage arising from your failure to protect your account.
- Accuracy of Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
2. Product Information and Pricing
- Accuracy: While we strive to provide accurate product images, descriptions, and specifications, errors may occur. We do not warrant that product descriptions or other content are error-free, complete, or current.
- Pricing Errors: Prices for our products are subject to change without notice. In the event a product is listed at an incorrect price due to a typographical error or system glitch, Arexo reserves the right to refuse or cancel any orders placed for that product, even if the order has been confirmed and paid for (in which case a full refund will be issued).
3. Order Acceptance and Cancellation
- Arexo reserves the right to accept, refuse, or cancel any order for any reason, including but not limited to: stock unavailability, inaccuracies in product or pricing information, or suspicion of fraudulent activity.
- Please refer to our Return, Refund, and Cancellation Policy for detailed guidelines on how you can cancel an order.
4. Payments and Billing
- We offer multiple payment options including Cash on Delivery (COD), Mobile Financial Services (bKash, Nagad, etc.), and Debit/Credit Cards via secure payment gateways.
- For prepaid orders, you agree to pay the full amount at the time of checkout. All transactions are subject to validation checks and authorization by the payment provider.
5. Shipping and Delivery
- Delivery timelines are estimates and commence from the date of shipping, rather than the date of order.
- We utilize third-party logistics partners (e.g., Pathao, Steadfast). Arexo is not liable for delays caused by extreme weather, political unrest, or other unforeseen logistical issues.
6. Intellectual Property
- All content included on this website, such as text, graphics, logos, images, audio clips, and software, is the property of Arexo or its content suppliers and is protected by Bangladeshi and international copyright laws.
- You may not extract, reproduce, or use any of the content for commercial purposes without our express written consent.
7. Prohibited Uses
You are prohibited from using the site or its content:
- For any unlawful purpose or to solicit others to perform unlawful acts.
- To submit false or misleading information (e.g., fake orders).
- To upload or transmit viruses, malware, or any other type of malicious code.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Arexo shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the service or any products procured using the service.
9. Governing Law
These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the People's Republic of Bangladesh, specifically adhering to the Digital Commerce Operation Guidelines 2021.
10. Contact Information
Questions about the Terms and Conditions should be sent to us at:
Questions Regarding Our Terms?
Our support and legal compliance team are available to answer any questions or concerns.